Consider this: Your customer service, sales, and HR teams are already getting calls every day. There is no master system, and no one has business numbers stored in their phones. Why go to the trouble? It's clumsy and amateurish. But with each ring of the phone, your team cannot help but wonder:
Missed calls accumulate, missed opportunities accumulate, and hours of time are wasted on manually updating customer profiles you have within your CRM. Response times are delayed, productivity is lost, and communication gaps begin to accumulate.
Now imagine this scenario getting out of hand. Your employees' private cell phone numbers somehow fall into customers' hands. After-work calls start coming in, disrupting employees' home lives. Frustration sets in, burnout is a certainty, and valuable customer information falls through the cracks. Missed calls are no longer frustrating—now they're costing your bottom line and potential growth.
For business executives, the harm is not apparent until too late. Not following up is equivalent to dissatisfied customers, burned-out employees, and stagnant growth. Is your company just managing to stay ahead of an escalating communications crisis?
Say hello to Exotel—the business call simplifier and consolidator. Through easy integration with solutions like Zoho CRM and Zoho Desk, Exotel ends the chaos and brings order to your communication process.
All growing businesses suffer from the same problem: More customers mean more communication, and without the proper system to assist you in handling it, you just can't. The employees don't require a phone alone but a system that integrates communication into their workflow. This is where the fact that Exotel can be integrated with Zoho CRM and Zoho Desk comes into play:
Random follow-ups and missed calls squander your business's prospect leads. Your sales reps can call up leads directly from within Zoho CRM with Exotel click-to-call. Automated call logs and call analytics with insights make follow-ups easy for you. Result: higher conversion rates and response rates.
Imagine your customer support agents with all customer information—from history of past interactions to order history—at their fingertips on a call. With Exotel and Zoho Desk integrated, agents get to see call recordings, notes, and past issues in real time. No last-minute rush! Custom-built solutions are faster and more efficient, and satisfied customers each time.
It's a business decision to maintain your image professional. With Exotel, all customer calls are securely directed through business numbers, protecting your employees' personal contact details. Your employees can work without the distraction of after-hours calls, and customers always reach a professional phone number—not an employee's personal cell.
Exotel provides in-depth analytics, providing you with a look into the call performance of your team. Having customer support response times and success rates of sales calls at your fingertips, you'll never be left wondering how your teams are performing—and how you can improve.
Let’s take an example: A high-growth e-commerce company had communication silos. Their customer support and sales teams were handling calls with no or minimal organization, from their personal lines, and spending time on manual CRM updates. This is how they solved their communication issues with the Exotel-Zoho integration:
The firm made use of Exotel's integration of Zoho Desk and Zoho CRM. This is what was modified:
With Exotel's click-to-call, sales teams called leads directly from Zoho CRM. Time was saved with auto-updated call logs, and analytics provided actionable insights for smart follow-ups. Conversion rate was boosted by 20% within three months as responses were sent to leads at a faster pace.
The support team could now see rich call records and customer histories from Zoho Desk. With the correct information on the call in question, response times improved by 30%. This smooth communication also led to great customer satisfaction score improvement.
They were dialed through Exotel's telephony platform safely, concealing the employees' personal phone numbers. In this manner, their work-life balance and privacy weren't breached despite being professional brand ambassadors.
While placing Exotel within Zoho CRM and Desk unleashes vast possibilities, it is not necessarily plug and play. To make your integration seamless, you will need to hire the services of Zoho CRM implementation experts. With them, you can:
For businesses that wish to grow strong without sacrifices in quality, bringing Exotel together with Zoho CRM and Zoho Desk is the best marriage. It simplifies communication, boosts productivity, and ensures every customer or lead query is never lost between the cracks.
With data-driven intelligence, professional communication software, and frictionless workflow automation, Exotel transforms communication chaos into a well-oiled machine.
Ready to elevate your communications processes? Speak to Zoho experts now. Whether you require assistance with Zoho customer support solutions, Exotel telephony integration, or complex Zoho CRM customizations, the right partners will make it simple to transform your systems—and your business.
.jpg)
