Zoho Support Services

At Nexivo, we understand that navigating the complexities of modern business can be challenging. Our dedicated consulting services are designed to guide you through every stage of your business journey, helping you make informed decisions and unlock your full potential.

Support

Responsive Assistance

We understand that time is of the essence when issues arise. Our support team is readily available to provide swift and responsive assistance, addressing your queries and concerns promptly to minimize any disruptions to your operations.

Long-Term Partnership

Nexivo's support services foster long-term partnerships, providing unwavering support, expert guidance, and tailored solutions, ensuring your business thrives and evolves in an ever-changing landscape, dedicated to your sustained success.

Personalized Engagement

Our support services are not one-size-fits-all; they are tailored to your specific needs and preferences. We take the time to understand your unique requirements, offering personalized solutions that resonate with your business objectives.

Problem Resolution

From troubleshooting technical glitches to resolving complex challenges, our support services encompass a wide spectrum of solutions. We take a proactive approach to problem-solving, aiming to not only fix issues but also prevent their recurrence.

Continuous Improvement

We believe in continuously improving your business processes and systems. Our support services extend to performance evaluations, suggesting optimizations, and identifying areas for enhancement that align with your evolving business objectives.

Expert Guidance

Our team of seasoned professionals serves as your trusted advisors, offering expert guidance that draws from their deep knowledge of your unique setup and challenges. Whether you're seeking technical advice or strategic insights, our support services are a valuable resource.

What our clients say

Krishnamohan.B
Propuesta de proyecto

Granules India Limited

Nexivo provided us with the implementation of Zoho CRM and Zoho Projects, and they were quick and attentive, making the whole transaction simple. Our entire experience with Nexivo was good.

Mohit Rathore
Head Inside Sales

Vorro, Inc.

The journey of Zoho Implementation was quick and smooth with Nexivo. Happy with the services and support provided by Nexivo especially Shiva (Business Analyst) who was very helpful in implementing the same way that we want.

Swarna Shree
Director - Customer Success

Securin

Amit and Ramakrishna are pivotal assets for Nexivo, revolutionizing the company's dynamics. Amit's innate grasp of business processes and effortless maneuvering within them are awe-inspiring. Their composed and approachable demeanor fosters a collaborative atmosphere, elevating not just the company but the entire team. At Nexivo, their expertise and personal touch are transformative.

Tanzeem
General Manager

Magnasoft Consulting India Pvt. Ltd.

Entire Nexivo team was excellent, prompt and supportive. It’s like working in single organization and team. They have good technical team who helped us in deployment of Zoho People, Zoho mails, Zoho creator. I would like to thanks entire team and looking forward to work on further automations on Zoho.

Airserve

Nexivo's services have been a game-changer for our business. As a Zoho partner, they provided invaluable insights and seamlessly implemented Zoho Books into our business. The team's proficiency and commitment to us was evident throughout the process.

Sreeram Sarma
Senior Manager- Operations

BZINGA Technologies

The engineers' profound expertise is truly commendable and plays a pivotal role in their impressive achievements. While their communication and updates are consistently prompt and seamless, there is room for improvement in project management. Nevertheless, their efforts keep us well-informed, aligned, and empowered.

Why Partner With Us?

1

Zoho Expertise

Our extensive experience and deep knowledge in Zoho applications ensure optimal performance and results for your business.

2

Personalized Support

We provide tailored support solutions, addressing your unique business challenges and aligning with your specific goals.

3

Proactive, Responsive Support

Our team offers proactive maintenance and quick issue resolution, minimizing downtime and ensuring smooth operations.

4

Comprehensive Coverage

Our support spans all aspects of Zoho, from troubleshooting to system optimization, keeping your applications running efficiently.

5

Proven Success Record

As a Zoho Premium Partner, our successful support history demonstrates our dedication to client satisfaction.

6

Continuous Improvement

We stay current with Zoho updates, keeping your systems configured with the latest and best practices

Discover the Advantages of Zoho Consulting

Custom Application

Zoho provides a wide range of applications to meet all your business needs, from CRM and project management to finance and HR, ensuring a one-stop solution.

Solution

Zoho's flexible platform allows for extensive customization, enabling you to tailor workflows, reports, and dashboards to match your unique business processes.

Automation

Zoho’s robust infrastructure supports businesses of all sizes, ensuring that as your business grows, Zoho scales with you to meet evolving needs.

Your Options, Simplified
Choose the Path to Success

Explore your options and see why partnering with Encaptechno is the smart choice for achieving success with ease.

Difficulty
Encounter Delays and Complex Issues

When Zoho issues arise, waiting for resolutions can disrupt operations and impact productivity.

Management
Depend on Limited Internal Resources for Troubleshooting

Without dedicated support, addressing Zoho issues can take up valuable time and lead to incomplete fixes.

Success
Gain Peace of Mind with Nexivo’s Reliable Support

Nexivo provides timely, expert support to resolve issues and offer guidance, ensuring seamless, efficient Zoho operations with minimal disruptions for your business.

Support

Frequently asked questions

Everything you need to know about the product and billing.
How do I create a new ticket in Zoho Desk?
To create a new ticket: Log in, navigate to the Tickets tab, click "New Ticket," fill in details, and submit.
What are the various ticket statuses in Zoho Desk, and what do they signify?
Open: Awaiting action.
On Hold: Pending info or action.
Resolved: Issue resolved.
Closed: Completed.
Reopen: Reopened for further attention.
How can I assign a ticket to a specific agent in Zoho Desk?
Open the ticket, click "Assign," and select the desired agent from the list.
Is it possible to customize the ticket fields in Zoho Desk to align with my business needs?
Yes, navigate to Admin settings → Ticket Fields → Add, edit, or remove fields.
Can Zoho Desk be integrated with other Zoho applications or third-party tools?
Yes, Zoho Desk integrates with Zoho apps (CRM, Analytics) and tools like Slack, G Suite, and Teams.

How do I track and evaluate the performance of my support team using Zoho Desk?
Monitor metrics like resolution time, customer satisfaction, and agent productivity using reports and analytics.
How do I add a new employee in Zoho People?
Log in, navigate to the Employees tab, click "Add Employee," fill in details, and save.
How do I set up leave policies for my employees in Zoho People?
Go to Settings → Leave tab → Define leave types, rules, and assign policies to employees.
Can Zoho People be integrated with other HR or payroll software?
Yes, Zoho People integrates with various HR and payroll tools to streamline processes.
How does Zoho People ensure data security and compliance with regulations?
Zoho People employs encryption, access controls, audits, and compliance with GDPR to protect data privacy.
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